Privacy Policy
Policy
Last updated: [01 August 2026]
Delbase Logistics (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your data when you use our website, contact us, or use our shipping services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Company name
Delivery and collection addresses
Any details provided when requesting a quote or contacting us
Shipment Information
Parcel or pallet details
Customs information
Delivery instructions
Tracking data
Technical Information
IP address
Browser type
Pages visited
Cookies (for basic site functionality and analytics)
2. How We Use Your Information
We use your information to:
Provide quotes and shipping services
Arrange collections, deliveries and carrier bookings
Communicate with you about your shipments
Improve our website and customer experience
Maintain internal records and comply with legal obligations
We only use your information for legitimate business purposes.
3. Sharing Your Information
We may share your information with:
Trusted carriers (e.g., DHL, UPS, FedEx, Palletways, DSV)
Customs and regulatory authorities when required
Our service providers (e.g., IT, payment processing, email systems)
We do not sell or rent your personal information to third parties.
4. Data Storage & Security
We take reasonable steps to protect your data from loss, misuse or unauthorised access. Information is stored securely and only accessed by authorised personnel.
5. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally permitted)
Object to certain types of processing
Request a copy of your data
To exercise any of these rights, contact us at:
[info@delbaselogistics.com]
6. Cookies
Our website may use cookies to improve functionality and analyse traffic. You can disable cookies in your browser settings if you prefer.
7. How Long We Keep Your Data
We retain personal information only as long as necessary for:
Providing services
Legal or regulatory requirements
Resolving disputes
Business record‑keeping
8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Delbase Logistics
Email: info@delbaselogistics.com
Registered Office: 9 Bowden Drive, Hornchurch RM11 3UP
Company Number: 16534837